Terms of Service
All watches sold are guaranteed to be authentic or your money back.
We provide a six month warranty on all of our watches where there is not a manufacture warranty in place for at least six months. We expect careful treatment of all watches and do not cover any damage inflicted post sale. Any watch that is on ‘sale’ or was discounted in price will be excluded from the six month warranty cover.
Returns & Credit Policy
Special Order Watches
Watches that are sourced specifically for a client at their request (known as special orders) cannot be returned, except in cases where the item is not as described (e.g., incorrect model or condition).
Standard Purchases
If you buy a watch either in-store at Martin & Martin or through robinhenrywatches.com, please note that we do not offer refunds. However, you can return a watch within 3 days of purchase or delivery for a credit note.
Credit Notes
Issued for the full purchase value, minus shipping (if applicable).
Valid for 3 months from the date of issue.
Redeemable against any future watch purchase from Robin Henry Watches.
Returns Conditions
Returned watches must be:
Unworn and in original condition.
Complete with box, papers, and all accessories (e.g., manuals, hang tags, spare links).
Returned using insured (at your risk), tracked shipping (if not returning in person).
Online Orders – In line with Guernsey consumer protection law: You have a 14-day cooling-off period for online purchases. During this period, you are entitled to a full refund (no restocking fee), provided the watch is returned in original unworn condition. We must be notified within 14 days of delivery if you wish to cancel. If you return an item outside the cooling-off period, our credit note policy applies if within 3 days of the cooling off period.
In special circumstances, if placing a deposit on a watch, you acknowledge and agree that this deposit is non-refundable. This policy ensures that resources committed to fulfilling your order are compensated in the event of cancellation.
Any defects not mentioned but visible in pictures will be considered as described. Please carefully check all pictures and ask for any specific points that you would like described to you in more detail.
Our pre-owned and vintage watches are checked and where we see needed we shall repair and service them prior to sale. Please ask for details on any watch you may purchase.
Unless confirmed in the listing, pre-owned and vintage watches should not be considered waterproof. Unless stated we do not guarantee water resistance.
We are not affiliated and do not represent or work with any manufactures or authorised dealers.
For privacy purposes some serial or other details may be blurred in photos.
All watches can be inspected in person prior to sale by agreement.
All prices are stated in Great British Pounds and this must be our receiving currency in all transactions.
We provide worldwide shipping, please request details for pricing.
Clients are responsible and liable for any local VAT/import/customs or similar charges on arrival to their shipping address.
We accept payments by bank transfer, all major debit & credit cards, PayPal or if agreed in advance cash payments upto £10,000. Please ask for your preferred method of payment and full details.
For customers based in Guernsey we offer a free personal delivery service at your convenience, or you can collect from our store.
For customers in Jersey we offer free delivery by DHL insured delivery. We can also offer a personalised in-person delivery for £150.
For customers in the United Kingdom we charge £75 for DHL insured delivery.
For International customers we charge £150 for DHL insured delivery.
Insurance valuations are available on request. Complimentary for any watches purchased from us, otherwise £75 per watch.
Robin Henry Watches Limited is incorporated in Guernsey, registration number 75997.
Please contact us at robinhenrywatches@gmail.com for any questions on our terms and conditions.