Privacy Policy
Last updated: 14th October 2026
Robin Henry Watches Limited is committed to protecting your personal information and respecting your privacy.
This policy explains how we collect, use, store and protect your information in accordance with the Data Protection (Bailiwick of Guernsey) Law, 2017.
1. Who We Are
Robin Henry Watches Limited is an independent watch retailer incorporated in Guernsey (registration number 75997).
We are responsible for the personal information we collect and process.
For privacy enquiries, please contact hello@robinhenrywatches.com.
2. Information We Collect
When you visit our website, contact us, book an appointment or purchase a watch, we may collect:
Your name, email address, telephone number and postal address.
Purchase history, invoices, order details and correspondence.
Delivery and payment transaction information.
Website usage information collected through cookies and analytics tools.
We do not normally store full payment card details. Payments are handled by our payment providers.
3. How We Use Your Information
We use personal information to:
Process purchases, payments, deliveries and returns.
Respond to enquiries and manage appointments.
Provide warranty services and aftercare.
Maintain accounting, business and transaction records.
Improve our website and understand visitor activity.
Send marketing emails to subscribers.
Comply with legal obligations and help prevent fraud.
Depending on the purpose, we process information to fulfil contracts, comply with legal obligations, pursue legitimate business interests or with your consent.
4. Email Marketing
We only send marketing emails to people who have subscribed to receive them.
You can unsubscribe at any time using the link in our emails or by contacting us directly.
We do not sell customer information or upload customer contact lists to advertising platforms for targeted advertising.
5. Sharing Your Information
We only share personal information where necessary to operate our business, provide services or meet legal requirements.
Our service providers include:
Squarespace: Website hosting and related services.
PayPal and SumUp: Payment processing.
DHL and other delivery providers: Shipping and delivery.
Google Analytics and Google Ads: Website analytics and advertising measurement.
Professional advisers and accountants: Business administration and legal compliance.
These providers may process information on our behalf or as independent data controllers, depending on the service.
We do not sell your personal information.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to support website functionality, understand visitor activity and measure advertising performance.
These may include cookies associated with Squarespace, Google Analytics and Google Ads.
Where consent is required for non-essential cookies, we will request this before activating them. You can manage your preferences through our website's cookie controls or your browser settings.
7. How Long We Keep Your Information
We retain customer purchase records, invoices and associated transaction information for at least six years, or longer where required by law.
General enquiries and appointment information that do not result in a purchase are normally retained for up to 12 months after our last contact.
Marketing subscription information is retained until you unsubscribe. We may retain a minimal record of your unsubscribe request to prevent further marketing communications.
Other personal information is retained only for as long as necessary for its intended purpose, after which it is securely deleted or anonymised.
8. Keeping Your Information Secure
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.
Although no online system can be guaranteed completely secure, we work with established service providers and take appropriate precautions to protect customer information.
9. International Data Transfers
Some of our service providers may process personal information outside Guernsey.
Where this happens, we take appropriate steps to ensure transfers comply with Guernsey data protection requirements, including appropriate safeguards where necessary.
10. Your Rights
Under Guernsey data protection law, you have rights concerning your personal information, including the right to:
Request access to information we hold about you.
Ask us to correct inaccurate information.
Request deletion of your information in certain circumstances.
Object to or restrict certain uses of your information.
Withdraw consent where processing is based on consent.
Request transfer of your information where applicable.
To exercise your rights, please email hello@robinhenrywatches.com.
You also have the right to raise a complaint with the Office of the Data Protection Authority (ODPA) in Guernsey at www.odpa.gg.
11. Other Websites
Our website may contain links to third-party websites. We are not responsible for their privacy practices and recommend reviewing their individual privacy policies.
12. Changes to This Policy
We may update this Privacy Policy to reflect changes in our business, services or legal requirements.
The latest version will be available on our website, with the date of the most recent update shown above.
Robin Henry Watches Limited
Registered in Guernsey, number 75997